AI Deployment Program · Hospitality
Hotel technology and AI, from the booking to the back office
Guest booking, multi-property operations and AI concierges, built as one connected product and integrated with the PMS, channel and payment stack you already run.
We've built a booking and operations platform for a hotel chain in India, and a multi-brand operations portal for a global travel group.
Who it's for
Who this is for in hospitality
For hotel groups, multi-property operators and travel brands whose teams run rooms, housekeeping, reviews and revenue across separate tools, and whose guests get the same generic experience whatever their history. Typical owners: a COO or head of operations, a CTO, or a revenue or guest-experience lead.
What we hear
The problems we hear most
And what we'd build for each one.
Fragmented systems
PMS, channel manager, POS and CRM each hold part of the guest.
An integration layer
Manual workflows
Room status and requests passed by radio, paper and chat.
Workflow automation
Disconnected guest data
No single record of who the guest is or what they prefer.
A unified guest profile
Poor personalisation
Every guest gets the same offer, whatever their history.
A recommendation engine
Too many channels
Phone, email, WhatsApp and OTA inboxes handled separately.
Unified guest messaging
Limited real-time insight
Occupancy, issues and channel mix seen a day late.
Live dashboards
What we build
What we build for hospitality teams
Each capability is labelled with its evidence: shipped in this sector, built in another industry, or a core capability we offer.
- Shipped in hospitality
Booking and reservation platforms
Fast search, clear rates and a mobile-first checkout with local payment methods and pay at hotel.
- Shipped in hospitality
Operations dashboards
Live portfolio, property, room and channel views across every hotel.
- Shipped in hospitality
Multi-property operations console
A live room grid by floor, arrivals and check-outs, housekeeping and maintenance with supervisor sign-off, and room detail that opens in the PMS.
- Shipped in hospitality
Quality, reviews and revenue
Audit checklists and hotel scoring, guest review and sentiment tracking, and pricing and parity visibility.
- Shipped in hospitality
Multi-brand portals
One command centre with a brand switch, live reservation feed, inventory and a location directory, so leadership can compare brands and act on alerts in one place.
- Shipped in hospitality
API and third-party integrations
PMS, channel managers, OTAs, payments and POS. The PMS link is live; other integrations are scoped in discovery.
- Built in another industry
AI concierges and voice avatars
A face and voice that answers, books and routes guest requests in real time, on the guest app, a lobby kiosk or in-room screens.
UK real-time AI avatar case study - Built in another industry
Content agents
Agents that draft property descriptions, offers and social posts for every hotel, for your team to review.
- Core capability
Guest apps, CRM and modernisation
Pre-arrival, digital check-in and in-stay requests; CRM and guest profiles; legacy platforms moved to the cloud step by step.
The guest loop, around one guest profile
- GuestAny channel
- AI conciergeAnswers and routes
- BookingSearch, rates, checkout
- Hotel servicesRooms, housekeeping, requests
- PersonalisationOffers from the guest profile
- Feedback and analyticsReviews, sentiment, dashboards
- LoyaltyThe next stay
Related work
Work you can ask us about
- UK real-time AI avatar case study
Real-time speech and language on Azure, with a branded avatar that answers from the client's own knowledge.
On a call we can walk you through both hospitality platforms, within what each NDA allows.
Before you sign
What your IT, security and compliance teams will ask
- Will it work with our PMS and channel manager?
- Yes. The PMS link is live in the operations platform we built, and PMS, channel managers, OTAs, payment gateways, POS and WhatsApp, SMS and email are connected through one integration layer. Your exact integrations are scoped with your team in discovery.
- Who can see what?
- Role-based access for guests, front office, housekeeping, managers and head office, with each role seeing only what it needs.
- Is activity tracked?
- Yes. Housekeeping assignments, maintenance tickets, follow-ups and resolutions are structured workflow states with operational activity logging, so every action is traceable and accountable.
- What happens when the AI concierge can't help?
- It hands over to your staff with the context of the conversation, so the guest doesn't repeat themselves.
- Where does guest data live?
- On your cloud or ours (AWS or Azure), with auto-scaling for peak periods. Guest data stays yours and isn't used to train AI models.
- What about PCI DSS or GDPR?
- Payment and data-protection requirements are scoped with your team at kickoff, and the architecture is designed to support them. Certification stays with your organisation.
- How are scope and price fixed?
- A Blueprint agrees the use case, data model, integrations, AI models, hosting and a cost estimate first. The build then runs at a fixed scope and price agreed in writing. No hourly billing.
- How long does it take?
- It depends on scope and the systems involved. You get a written plan with milestones before any build starts.
- What happens after launch?
- New properties, brands and AI features as you grow, with monitoring, a monthly health report and safe changes, one request at a time.
How it runs
Scan. Blueprint. Build. Run.
The same pipeline as every TechTose engagement, scoped to your organisation.
- 01
Scan
We review your app, code or idea and send a written report.
Signed off by a TechTose architect. - 02
Blueprint
Your architecture decided and agreed: data model, backend, logins and roles, integrations, AI setup, hosting.
Signed off by a TechTose architect. - 03
Build
Built to the Blueprint, at a fixed scope agreed in writing.
Signed off by a TechTose architect. - 04
Run
Monitored, maintained and improved after launch.
Signed off by a TechTose architect.
Agents speed up the work. They don't make the decisions. A TechTose architect reviews every finding, plan and change before it reaches you.
Confidential by default
How we handle confidential work
- We sign your NDA before you share code, data or plans.
- Your code and accounts are yours. We work inside them, and our access ends when the work does.
- We never name a client, product or person publicly without written permission.
- We describe the work, not the client, as we have on this page.
Good first projects
- An AI concierge pilot
- A portfolio operations dashboard
- A direct booking revamp
Bring to the call
- The guest or operations problem you want to solve
- Who will use it: guests, front office, housekeeping, managers
- The systems it must connect to (PMS, channel manager, payments)
Related reading
Guides for hospitality teams adopting AI
Hospitality AI deployment: questions
Can one platform run operations across many hotels?
Yes. We've built a portfolio operations platform with a live view of every property, a room grid by floor, housekeeping and maintenance with sign-off, quality audits, guest reviews and revenue visibility.
Can you build for several brands at once?
Yes. We've built a multi-brand operations portal where leadership switches between brands, follows live reservations and inventory, and manages locations by region, all in one place.
What can an AI concierge do?
Answer guest questions, suggest and book services, and route requests in real time by voice or chat, with a lip-synced avatar if you want a face for your brand. It hands over to staff when it should.
Do we need to replace our PMS?
No. New tools connect to the PMS, channel manager and payment stack you run, and legacy platforms can be replaced step by step.
Can it help us win more direct bookings?
We build direct booking journeys with fast search, clear rates and every way to pay. Results depend on your market and rates, so we don't promise a number.
Why don't you name your hospitality clients?
We sign NDAs, and we never name a client, product or person without written permission. On a call we can walk you through the work, within what each NDA allows.
How does a hospitality engagement start?
A short call to map your guest journey and decide whether a prototype is the right first step, then a Blueprint before anything is built.